[RWP] Fw: [support] support request 5624

[Jes]

Maybe Jim could make that clear to them? If the support people can't 
help, maybe you could ask them to talk to one of the main programmers? 
In case you don't know, pianoteq is a Subsidiary of the Modartt company.

Original message:
> Hi,
> The problem is we can't actually access the UI its self.

> Kyle Cunningham
> Owner of KS-Salutions.
> KS-Salutions.com

> -----Original Message-----
> From: RWP [mailto:rwp-bounces at reaaccess.com] On Behalf Of Gianluca Apollaro
> Sent: Sunday, June 29, 2014 12:04 PM
> To: Reapers Without Peepers
> Subject: Re: [RWP] Fw: [support] support request 5624

> Well,
> I don't see a very big problem here. The keys N P and control with those
> keys work just fine in bridge mode. The only thing is we don't know the name
> of the instrument we are loading, but we can hear it and chose it if we like
> it. Arrowing up and down or pressing N and P doesn't seem that different to
> me. I am glad that they gave us some sort of access by putting those keys.
> Best regards,
> Gianluca.
> SkypeID: gianluca8815
> Il 29/06/2014 12:24, Jim Noseworthy ha scritto:
>> Hello Folks:

>> Pianoteq support and my self have exchanged emails concerning the
>> problems that I am having accessing Pianoteq's presets. Below is their
>> latest response.

>> Hi Jim,

>> The hosts only pick the first X number of presets. That is why only
>> the
>> D4 grand piano is being available in their list. The host developers
>> should try to increase the X number so that you can pick all presets
>> for all instruments.

>> Regards,
>> Niclas Fogwall
>> Sales & support
>> Pianoteq
>> ------------------
>> www.pianoteq.com


>> -------- Original Message --------
>> Subject: Re: [support] support request 5624
>> From: Jim Noseworthy <jim.noseworthy at compuconference.com>
>> To: Niclas Fogwall, Pianoteq support <support at pianoteq.com>
>> Date: 2014-06-27 23:37


>>> Niclas:

>>> Thanks for your response.

>>> The solutions that you are offering presume that I could access the
>>> graphical interface which I, as well as other Blind folks cannot. If
>>> I do go in to the graphical interface, with sighted assistance, these
>>> keys indeed do perform the stated functions.

>>> Most Blind folks access VST plugins through programs such as Reaper,
>>> Sonar, Protools ETC. I myself use both Reaper as well as Sonar 8.53.
>>> In both of these programs, I am able to access all of the D4 presets
>>> by simply cursoring up/down through the list. I am also able to
>>> access all of the parameters for the presets - all without sighted
>>> assistance. I realize you are not a Sonar or Reaper support person;
>>> but my question is, why does Pianoteq 5 reveal all presets and
>>> parameters for the D4 piano using Sonar or Reaper and using the
>>> respective program's keyboard commands. Why is one piano perfectly
>>> accessible and all of the others not? Maybe this is a question for
>>> the Devs to answer. If I can sort that out, I may be able to find a way
> to access the other pianos.

>>> I have the same problem in both Sonar and Reaper when I use my
>>> keyboard controler to try and access all of the instruments and their
>>> presets via "program Change" messages. I can choose any preset with a
>>> program change inside the D4 but I cannot access any other instrument
>>> and their presets with program change messages.

>>> To say this is frustrating, is an under statement.

>>> Thanks.

>>> -----Original Message----- From: Niclas Fogwall, Pianoteq support
>>> Sent: Friday, June 27, 2014 5:19 PM
>>> To: jim.noseworthy at compuconference.com
>>> Cc: support at pianoteq.com
>>> Subject: Re: [support] support request 5624

>>> Hi Jim,

>>> There are the keyboard shortcuts "N" and "P" that let you browse all
>>> presets. Ctrl+N and Ctrl+P switch to the next/previous instrument.

>>> In the Options-MIDI tab, select "Full featured" as current MIDI
>>> mapping, then assign a controller of choice for Next and for Previous
>>> preset respectively. Then save your current MIDI mapping and select
>>> "Set as default". You should ask someone to help you with this part.

>>> Regards,
>>> Niclas Fogwall
>>> Sales & support
>>> Pianoteq
>>> ------------------
>>> www.pianoteq.com


>>> -------- Original Message --------
>>> Subject: [support] support request 5624
>>> From: Jim Noseworthy <jim.noseworthy at compuconference.com>
>>> To: support at pianoteq.com
>>> Date: 2014-06-26 21:06


>>>> User: Jim Noseworthy <jim.noseworthy at compuconference.com>
>>>> Locale: en-US
>>>> Version: 5
>>>> OS: Windows 7 Pro., CPU:
>>>> Host: Reaper
>>>> IP: 156.34.80.43
>>>> UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0)
>>>> like Gecko

>>>> Hi Folks:

>>>> As a Blind Musician, I must say that your stand-alone host is
>>>> completely inaccessible to those of us who are using computer screen
>>>> reading programs. Even with Reaper, I am unable to obtain computer
>>>> keyboard access for changing instruments. As it stands right now, I
>>>> am only able to access the 34 presets of the D4 piano via the
>>>> computer keyboard.

>>>> I'm hoping that I might be able to access the instrument choices via
>>>> my Keystation Pro 88 controller. What MIDI message is required to
>>>> switch between instruments?

>>>> Thanks all over the place.










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